Report a breakdown
If you’re having some trouble with your heating system, you can tell us about that here; we’ll be with you within 24 hours of you pressing submit!
During normal working hours, we’ll respond to your submission within one hour.
Outside normal working hours, we’ll respond as quickly as possible, however please allow us up to eight hours.
You can also inform us of any breakdown/fault by phone
(02890 655551 - option 4).